Camille La Vie | Group USA

Frequently Asked Questions

In this section, you can find answers to some of the most frequently asked questions that we receive. Search for an FAQ by keyword or select a topic from the drop-down menu. Then, click on the Submit button to see your results.

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Popular FAQs

Question: Is there a size chart?
Answer: You can find size charts for our wedding gowns and eveningwear. Listed next to the size drop-down menu for these products, you will see a link to View Size Charts. Click on this link to view size charts in a separate window. Unfortunately, we do not have size charts as an available option for all products at this time. There are occasions where we are not able to meet the needs of all of our customers and we do apologize for any inconvenience this has caused you.

Question: Can I order merchandise online?
Answer: Most products on our site are available for online purchase. For those that are, you will see an "Add to Shopping Bag" button on the product page. Click on this to start the online checkout process. If you can't find what you're looking for or need further assistance, please call 877-867-7600 Monday through Friday 9:00 a.m. to 6:00 p.m. eastern time.

Question: Do you have a catalog? Is it free?
Answer: Our selection of catalogs are listed in the "Contact Us" section. The catalogs are complimentary. If you are interested in obtaining a catalog on line or by mail we will be happy to accomodate you.

Question: If I cannot find an item or the right size/color in a particular store, can the item be located from another store and shipped to me?
Answer: Yes, an associate can try to locate the item and we can charge and send the item to you.

Question: I have an invoice for my Group USA or Camille La Vie credit card, but do not have the envelope in which to send my payment. What is the address at which I can pay my bill?
Answer: You should make your payment payable to TD Bank Retail Card Services Department of Accounts and mail it to the following address:

Customer Service
TD Bank Retail Card Services
1000 MacArthur Blvd
Mahwah, NJ 07430

The economic climate combined with the rapidly changing technological payment methods has materially affected the use of the Group USA and Camille La Vie credit card. Due to these changes, we have chosen to discontinue the Group USA and Camille La Vie credit card program.

Therefore, after February 8, 2014, we will no longer accept the Group USA or Camille La Vie credit card as a form of payment nor will we process payments.

After February 8, 2014, returns of merchandise, paid with the Group USA or Camille La Vie credit card, will no longer be credited to your Group USA or Camille La Vie credit card, but will be returned in the form of cash or store credit pursuant to our policy for returns.

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