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Return and Exchange
Return and Exchange Policy for Online Purchases
We request that you carefully select your online purchases:
- All dresses and bridal merchandise are final sale.
- No refunds or returns are accepted. We will allow an exchange within 14 days of delivery for size as a one-time courtesy if stock is available.
- Merchandise must have the original price and vendor tags, and must be in new condition to be eligible for an exchange.
- Merchandise with stains, marks, odors, stretched, altered, or damaged is not returnable or exchangeable.
Cancellation Policy: We understand that you may change your mind about the item selected. We will gladly cancel any order as long as it has not been processed and shipped. If your selection has been processed and shipped, the order will follow our Return and Exchange policy for online purchases stated above.
We pride ourselves on keeping sufficient stock, however, sell outs do occur. If you ordered an item that is out of stock or delayed, we will notify you via e-mail.
If you have any questions or concerns regarding your online purchase, contact a customer service representative at 1-877-867-7600 between 9:00 a.m. and 6:00 p.m. EST, Monday through Friday.
Return and Exchange Policy for In-Store Purchases
All dresses and bridal merchandise are final sale.
We will accept returns/exchanges on all other merchandise within 30 days of purchase that meet the following conditions:
- All merchandise must be in original condition.
- All manufacturers size, style, and label tags, as well as price ticket, must be attached.
- Merchandise that is stained, marked, altered, or has odors will not be accepted.
- Original sales receipt must be presented.
- After 30 days, ALL SALES ARE FINAL.
Refunds will be issued in the method of original payment.
Security of Personal
What information does Group USA collect?
Group USA wants to give you the most efficient Internet experience
possible. To help us figure out what you like and don't like about our
sites, we may ask for your opinion from time to time. You are not obligated
to respond. We may request and/or collect information from you on a
voluntary basis when you submit the Contact Us form with comments or
requests. The collected information may include personal information
such as your name, e-mail address, telephone number, and home address.
Who is collecting my information and how will it be used?
The personal information you provide is collected by Group USA.
We will use the information you submit to our web site to send you advertising
or promotional materials, including information about new products,
contests, features and enhancements, special offers, and other events
of interest. We also use your personal information for our internal
marketing and demographic studies, so we can constantly improve the
products and services we provide you and to better meet your needs.
Cookies and IP Addresses
Group USA may use "cookies" to enhance your experience at our web
site. Cookies are pieces of information that we may place on your computer
to help "personalize" your visit to the site. For example, a cookie
will allow us to remember item you add to your Wish List from visit-to-visit.
tell who you are or where you are. The cookie only tells us that you
have visited the site before and may contain certain information that
will help us make your visit more enjoyable. Group USA will never
originally sent in a cookie.
If you are receiving e-mail messages and at a later date you
choose to opt-out and have your e-mail address removed from Group USA's database,
you can submit our opt-out form.
Safeguarding Your Personal Information
Group USA will only collect personal information to the extent
deemed reasonably necessary to serve our legitimate business purposes,
and we will take the appropriate steps to ensure the security and integrity
of any information you provide to us.
Questions and Complaints
Any questions or complaints about Group USA or this privacy statement
can be resolved by contacting us using our Contact Us form.
We reserve the right to change this statement at any time, so visit
this page from time to time to check for changes.
E-mail addresses and other personal information such as first name, last name, home address, email address or mobile/main telephone number for visitors to camillelavie.com are known only when this information is voluntarily submitted by the user (e.g., content submissions, suggestions or participation of visitors in any available online interactive activities). Camille La Vie/Group USA collects the following types of information from individuals who opt into to the email and text services:
- First name
- Last name
- ZIP Code
- E-mail address
- Home phone number
- Mobile phone number
Users may choose to submit their first and last names, e-mail addresses, mobile phone numbers, home phone numbers, birthdate, home address, and/or ZIP Codes to Camille La Vie/Group USA via online services to receive information about its products, special offers, etc. All subsequent e-mail communications include a link to easily unsubscribe from the email database. If you are receiving e-mail messages and at a later date you choose to opt-out and have your e-mail address removed from Group USA's database, you can submit our opt-out form.
- Dresses may be held up to 30 days. Bridal may be held up to 60 days.
- A non-refundable deposit is required and will be forfeited if item(s) are not picked up according to policy.
- Exchanges or refunds are not allowed on layaway merchandise.
- Partial pickups are not allowed.
- Excludes markdown merchandise. Markdowns will not be given on layaways.
Purchasing Group USA™ Products
Group USA products can be purchased at
one of our retail locations, from our web site to be shipped directly to you by ordering on-line, or by calling 1-877-867-7600 between 9:00 a.m. and 6:00 p.m. EST Monday through Friday. Visa, MasterCard, and American Express are accepted. All sales are final. A signature is required on all Fedex deliveries. Find out more about shipping rates and times. Orders placed after 1 p.m. EST will be processed on the next business day.
Shipping availability and processing time vary depending on the item ordered. Dates are quoted as an estimate due to processing time, items ordered, the quantity, and shipping method chosen. The availability and processing time plus shipping method chosen equal the estimated delivery date.
Group USA does ship internationally by phone order only. The shipping and tax rates are determined by the current cost. Customer service will be able to determine that cost during your phone call. We do not ship to P.O. Boxes, APO addresses, or FPO addresses.